You can reach our customer service team by chat during business hours, or by email at info@decassett.com We strive to respond to all inquiries within 24 hours.

You can track your order directly in our chat. Simply provide your order number, and we will update you on the status. Additionally, you will receive emails with detailed tracking information at each step of the delivery process.

We accept major credit and debit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we also accept payments via PayPal for added convenience and security. We also accept Affirm. Rest assured, all transactions at our Designer Collection Boutique are processed securely to protect your financial information.

We stand by the authenticity of all our products through rigorous quality checks and sourcing from trusted suppliers. Additionally, we offer a refund or exchange policy for any counterfeit items.

Typically, it takes 3-7 business days to receive your order. We’re doing our best to deliver it promptly for you

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to reach us within 3 business days and check our Returns Guide Page for further instructions.

To request a refund, please contact our customer service team with your order details. Refunds are processed within 3-5 business days after approval. For more information on our refund process, kindly refer to our Shipping and Returns Policy section.

Occasionally, separate shipping fees may apply if items in your order are dispatched from different locations. You will see an overview of any additional shipping costs during the checkout process.

Some products may not be available for delivery to certain countries due to restrictions or regulations specific to those locations. During the checkout process, you will be informed if an item cannot be shipped to your selected country.

We currently ship to [the United States, South America, Canada, and Europe].- For international orders, please note that additional customs duties or taxes may apply, depending on your location. Shipping costs vary based on the destination and weight of the package. The shipping cost will be calculated at checkout. Orders are typically processed within [1-3 business days] of receipt.- Processing times may be extended during peak seasons or promotional periods. Standard Shipping:** Delivery within [ 3-7 business days] for domestic orders and [3-10 business days] for international orders.- **Expedited Shipping:** Available at checkout for an additional fee. Delivery times vary based on the chosen method. Once your order has shipped, you will receive a confirmation email with a tracking number. If you experience any issues with your delivery, such as missing or damaged items, please contact our Customer Care team within [ 3 days] of receiving your order. Please ensure that your shipping address is correct at checkout. We are not responsible for orders lost or delayed due to incorrect or incomplete addresses.

Returns are accepted within [14 days] of receiving your order. - Items must be in their original, unused condition with all tags and packaging intact. To Request a Return: Contact our Customer Care team at [info@decassett.com] - Once Aprroved: Pack the item securely and ship it back to us using the provided return label. Return shipping costs may apply, depending on the reason for the return. Once we receive and inspect the returned item, we will process your refund within [5-7 business days]. Refunds will be issued to the original payment method. Please allow additional time for the refund to appear on your statement. Please note: For hygiene reasons, certain items such as [Final Sale, Clearance, Last Chance and underwear, swimwear] cannot be returned or exchanged. For any questions or assistance with returns, please contact us at [info@decassett.com].

For more information on how to initiate a return please check our Returns Guide Page

Thank you for shopping with us!