Shipping Guide

We are delighted to help you navigate our shipping process with ease. In this guide, you'll find all the information you need about our shipping options, fees, estimated delivery times, and how to track your order. Whether you’re ordering locally or internationally, we’ve got you covered every step of the way.

What is your shipping policy?

We currently ship to [the United States, South America, Canada, and Europe].- For international orders, please note that additional customs duties or taxes may apply, depending on your location. Shipping costs vary based on the destination, item count and weight of the package. The shipping cost will be calculated at checkout. Orders are typically processed within [1-3 business days] of receipt.- Processing times may be extended during peak seasons or promotional periods. Standard Shipping:** Delivery within [ 3-7 business days] for domestic orders and [3-10 business days] for international orders.- **Expedited Shipping:** Available at checkout for an additional fee. Delivery times vary based on the chosen method. Once your order has shipped, you will receive a confirmation email with a tracking number.Β If you experience any issues with your delivery, such as missing or damaged items, please contact our Customer Care team within [ 3 days] of receiving your order. Please ensure that your shipping address is correct at checkout. We are not responsible for orders lost or delayed due to incorrect or incomplete addresses.

What shipping options do you offer?

We offer a variety of shipping options to meet your needs, including standard shipping, expedited shipping. During checkout, you can choose the option that best suits you. We ship with DHL, FEDEX and UPS

How long will it take to receive my order?

Orders are processed Monday through Friday, excluding holidays.

Orders placed before 4:00 PM EST (Eastern Standard Time) will begin processing the same day.

Orders placed after 4:00 PM EST or on weekends/holidays will be processed on the next business day.

Processing time typically takes 1–3 business days.

Once processed, orders are shipped and typically delivered within 3–7 business days.

Shipping times may vary depending on the destination and carrier service. We’re doing our best to deliver it promptly for you

How can I track my order?

You can track your order directly in our chat. Simply provide your order number, and we will update you on the status. Additionally, you will receive emails with detailed tracking information at each step of the delivery process.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact our customer support team as soon as possible. Please note on most cases we are not able to change shipping address. We will do our best to accommodate your request if the order has not yet been dispatched.

Why can’t I have certain products delivered to my country?

Some products may not be available for delivery to certain countries due to restrictions or regulations specific to those locations. During the checkout process, you will be informed if an item cannot be shipped to your selected country.

Will I be charged multiple shipping fees for a single order?

Occasionally, separate shipping fees may apply if items in your order are dispatched from different locations. You will see an overview of any additional shipping costs during the checkout process.

Are there any restrictions on what items can be shipped?

Yes, some items may be restricted due to size, weight, or regulatory restrictions. If your order contains restricted items, you will be notified during the checkout process.

Will I be charged additional fees for international shipping?

International orders may be subject to customs duties, taxes, and import fees, which are determined by the destination country. These charges are the responsibility of the recipient and are not included in the shipping costs.